Privacy Policy

1. Information We Collect

1.1 Information you provide directly

• Account information. When you create an account, we collect your name, email address, and profile information you provide during registration, including via third-party sign-in providers.
• Content. Maps, places, notes, images, and other contributions you save, create, or share through the Service.
• Communications. When you contact us by email or support channels, we collect the content of your messages and your contact information.

1.2 Information collected automatically

• Usage data. Information about features used, actions taken, and interaction patterns within the Service.
• Device information. Device type, operating system, app version, and crash logs.
• Location data. If you grant permission, we collect your device location to power map and place features. You can change location permissions at any time in your device settings. We do not collect location data in the background.

1.3 Device permissions

The app may request access to your camera, photos, and microphone. These are only used when you explicitly choose to attach media to your maps or content. Push notification tokens are stored if you opt in to notifications.

2. How We Use Your Information

2.1 To provide and maintain the Service

• Create and manage your account.
• Display, store, and sync your maps and content.
• Process AI-assisted features such as place suggestions and map creation.
• Deliver push notifications you have opted into.
• Provide customer support.

2.2 To improve the Service

• Analyse usage patterns and trends to improve user experience.
• Identify and fix bugs, errors, and performance issues.

2.3 To ensure security

• Detect and prevent fraud, abuse, and unauthorised access.
• Comply with applicable law and enforce our Terms of Service.

3. Information Sharing and Disclosure

3.1 Service providers

We may share information with trusted third-party service providers that help us operate and improve the Service, subject to contractual and confidentiality obligations. These may include cloud infrastructure providers, authentication services, analytics providers, and AI model providers.

3.2 Other users

When you choose to make content public or collaborate on shared maps, that content is visible to other users of the Service.

3.3 Legal requirements

We may disclose your information if required by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of users or the public.

3.4 No sale of personal data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures designed to protect personal information, including encryption of data in transit and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to provide the Service and comply with legal obligations. Account data is retained while your account is active. When data is no longer needed, we delete or anonymise it.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.

You can also control device permissions (location, camera, photos, notifications) directly in your device settings at any time.

To exercise any applicable right, contact us at support@livlymaps.com. We may need to verify your identity before processing your request.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside your jurisdiction where data protection laws may differ. Where required by applicable law, we take appropriate safeguards to protect personal data transferred internationally.

8. Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date above and, where required by law, provide additional notice.

11. Contact Us

Email: support@livlymaps.com